Jason Helsel: One of the biggest complaints you’ll hear from clients in dealing with attorneys is lack of communication. “I don’t know what’s going on. I don’t know how you’re doing on my case. I don’t even know if you’re paying attention to my case.” One of the things that we pride ourselves on and that we do extremely well is communicate with clients from the very beginning all the way through to the end of the case.
John Fowler: You’ll have my cell phone number if you’re my client–and my email–and I’m available to you all around the clock: on the weekends, late at night, early in the morning, because the ramifications of an injury or any sort of personal tragedy aren’t just felt between 8am and 5pm, and not a lot of attorneys will give you that sort of time. But that’s what we’ll do as a matter of our practice–not only to improve the case, but to understand you, and understand what issues need to be advocated in the case.
Jason Helsel: There’s nothing more important in dealing with the client than communicating. They’re entrusting us with their life and with trying to make a difference. The least we can do is respect them and communicate with them and let them know how we’re doing it, and more importantly, let them know that somebody is still on their side. Somebody’s in their corner, and somebody is doing something about the case.
